Career Newest first

Cloud, console, cockpit.

From flight school to the recording studio to cloud infrastructure: different instruments, same discipline. Understand the system, keep it running, and look after the people who depend on it.

Source · Mic
XLR · mic level
Recording studios, Puerto Rico
2009–2015
Convert · A/D
48 kHz · 24-bit · −18 dBFS
Streaming, SHOUTcast
2016–2017
Transport · SRT
SRT · HLS
Broadcast ingest, Veritone
2017–20 · 2022–26
Compute · Cloud
Sovereign region
Cloud, CloudLogics
2026–now

Fig. 01 · Source to cloud.

CloudLogics

Houston, TX 2026–now

Senior Technical Account Manager

Joined early to build the customer side from the ground up.

I’m the technical point of contact for our customers, from the first architecture call to the last escalation, and I carry what they need back to engineering.

Lead onboarding and migrations for customers moving from AWS, Google Cloud and VMware.
Leading a proof of concept for a VMware to OpenStack/KVM migration, including a site-to-site IPsec VPN.
Co-authored the onboarding kit and launched the customer documentation site.

Built on: OpenStack · KVM · Ceph · Kubernetes · NVIDIA GPUs
Customers: Kept private. Ask me how I work instead.

Veritone

Two stints 2017–2020 · 2022–2026

Second stint 2022–2026

Manager, Support Services 2024–2026 · Houston, TX

Led a nine-person global support team (Tier 1–3) across 25+ government and enterprise accounts.

Ran a 24/7 multilingual contact center on Salesforce Service Cloud Voice and Amazon Connect.

Figures at Veritone

ARR portfolio supported: $20M+
Client retention: 98%
CSAT: 4.3 → 4.9

The stream ingestion engine I built there

Principal Support Specialist 2024

Served as the technical escalation point for critical issues on Veritone’s aiWARE cloud. Wrote the escalation policies for media-ingestion workflows, which shortened resolution times. Promoted to Manager, Support Services in October 2024.

Platform Operations Manager 2023–2024

Cut mean time to resolution by 40% with ITIL incident management. Managed ingestion pipelines for broadcast customers on AWS Elemental MediaConnect, MediaLive and MediaPackage, file delivery on AWS Transfer Family, and the Qlik dashboards that watched them.

Senior Customer Success Manager 2022–2023

Rejoined Veritone on public-sector accounts, driving AI redaction adoption and onboarding legal and compliance teams.

First stint 2017–2020

Customer Success Manager → Senior CSM 2017–2020 · New York

Led the technical integration of 250+ radio stations onto Veritone’s aiWARE platform, and onboarded 12 major radio and TV accounts representing $13M+ in revenue.

PreSonus

Houston, TX 2020–2021

Customer Success Manager

Launched PreSonus Sphere, the company’s first cloud subscription, and managed the software support team. Reported directly to the CEO.

SHOUTcast

New York 2016–2017

Business Development Manager

Managed development, testing and release of the SHOUTcast DNAS streaming server, used by 70,000+ broadcasters.

Studio years Puerto Rico

Playbach Studio

San Juan, PR 2009–now

Album cover of La Dulzura by Cultura Profética — La Dulzura, Cultura Profética

Studio Assistant → Engineer and Mixer → Consultant

Where I started: assisting chief engineer Carlos Velázquez on Cultura Profética’s La Dulzura. I worked my way from studio assistant to assistant engineer to engineer and mixer, and I never really left: I still consult with owner Ramón Martínez and Carlos on upgrades and maintenance every week.

John has a big confidence in himself, he wasn’t afraid of anything when he started, and that’s something you have to have in the studio.

Ramón Martínez, owner, Playbach Studio, to Full Sail University (2011)

La Casa del Sombrero

San Juan, PR 2009–2015

Studio Manager & Chief Engineer

Engineering credits on albums that won Grammy and Latin Grammy awards.

Recorded and mixed sessions for 30+ international artists, among them Calle 13, Jorge Drexler, Vicente García, Monsieur Periné and Cultura Profética. It started in 2010: Calle 13’s Eduardo Cabra came into the studio with a problem in his home recording setup, I offered to take a look, we hit it off, and I worked with the group from then on.

Recording and mixing credits

Credits: 209
Collaborators: 378
As engineer: 162
As mixer: 54

Album cover of MultiViral by Calle 13 — A few of the records: MultiViral and Entren Los Que Quieran (Calle 13), Caja de Música (Monsieur Periné), Bailar en la Cueva (Jorge Drexler).

Album cover of Entren Los Que Quieran by Calle 13 — A few of the records: MultiViral and Entren Los Que Quieran (Calle 13), Caja de Música (Monsieur Periné), Bailar en la Cueva (Jorge Drexler).

Records and awards

Alongside the studio

Columbia Central University 2012–2014

Professor, audio engineering, Caguas, PR

Taught signal flow and Pro Tools, and led the studio rebuild around an SSL AWS 924 mixing console with Pro Tools HDX.

Sonic Circus 2011–2014

Latin America sales representative

Consoles and system integration for studios and schools across Latin America.

Digital Recording Services 2010–2011

Mastering engineer, Levittown, PR

Mastering, DDP authoring and restoration.

Latin.FM 2007–2013

Founder

Streaming radio for the Latin market, with SHOUTcast and Icecast mobile streaming apps.

Still in the room: Playbach every week, El Pasillo in 2020 and 2025

Education

2005–2025

BS 2023 · MS 2025
Inter American University of Puerto Rico
MS Computer Science · BS Computer Science, magna cum laude
2024
AWS Certified Cloud Practitioner
Certification
2007–2008
Full Sail University
Associate of Science, Recording Arts
Transferred in August 2007, seven months after the Chili Peppers show, and graduated in August 2008.
2005–2007
Embry-Riddle Aeronautical University
Aviation student · Private pilot, 2006 · Daytona Beach, FL
Flying lessons since I was 13, a private pilot license (single-engine land) in 2006, and a seat at WIKD, the campus radio station. Then came January 30, 2007.

I walked out saying wow, wow, wow.

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